Return policy

Consumer's Legal Right of Withdrawal from the Contract

If you enter into this contract as a consumer, you have a 30-day period to withdraw from the contract without having to justify your decision and without incurring any costs, other than those provided by law, mentioned below under the section titled "Effects of Withdrawal." The withdrawal period expires 30 days from the day you, as a consumer, or a third party designated by you, take physical possession of the products. If you, as a consumer, place an order for multiple products in a single order that will be delivered separately, the withdrawal period expires 30 days from the date you, or a third party designated by you, take physical possession of the last product.

To exercise your right of withdrawal, you may make an unequivocal statement expressing your decision to withdraw from the contract, which we kindly ask you to send to our email address at [email protected], or by registered letter sent to our office before the 30-day period expires. We will send you a confirmation of receipt of the withdrawal form via email without delay.

Effects of Consumer Withdrawal from the Contract

If you choose to withdraw from the contract we will return to you all amounts we have received from you as payment, including the shipping costs when all goods from an order are returned (excepting any additional costs in the event that you have selected another delivery method than our standard delivery method), without any unjustified delay and no later than 30 days from the time the goods arrive to our warehouse. We will return to you the amounts through the same payment method as was used by you, as a consumer, during the initial placement of the order unless otherwise agreed to by you. You will not incur any fees as a result of the reimbursement.

You must return the goods either by courier or by national post, without unjustified delay and no later than 30 days from the time you have notified us about your decision to withdraw from the contract.

We reserve the right to refuse a return or to retain a sum from the value of the goods if these are returned to us with visible wear/usage marks, deteriorated, or if they are not returned in the same state as they have been delivered. Such a sum shall be communicated to you once the damages have been assessed by us.

You, as a consumer, are only liable for the diminished value of the goods from handling them in a manner that does not constitute the usual assessment of their nature, characteristics and functioning.

If possible, please return to us the products in their original packaging and with the labels still attached to them.

The return shipping costs must be covered exclusively by you.

Your Contractual Right of Withdrawal

Aside from the legal right of withdrawal for consumers, we are granting you a 30 day period from receipt of the goods to return them to us. If you return the goods to us within 30 contractual days, but after the expiration of the 30 days period of legal withdrawal from the contract, we will only reimburse you for the value of the goods. The return shipping costs must be covered exclusively by you.

To exercise your right of withdrawal you can use the Returns Form available online on our web page, or make any other equivalent statement in which you express your decision to withdraw from the contract-please direct such statements by email to our email address [email protected], or through registered letter to our headquarters.

You must return the products to us within 30 days from receipt either by courier or a postal service, to our workshop: SC MINI MONDO SRL, Splaiul Tudor Vladimirescu, nr 32, 300185,  Timisoara, Romania. No reimbursement shall be made if the goods have been used after opening the packaging, if the goods are not in the same state as they were delivered, or if the goods are damaged. 

Returns Procedure when Exercising the Right to Withdrawal from Contract

You may return the product(s) via courier or postal service to the following address:
SC MINI MONDO SRL, Splaiul Tudor Vladimirescu, nr 32, 300185, Timisoara, Romania.
Please ensure the package includes either the invoice or order number for identification purposes. Additionally, kindly provide your bank account details and the account holder’s name to facilitate the refund.

Kindly note that the return shipping costs will be borne by the customer. The refund will be processed within 14 calendar days of receiving the parcel at our warehouse. 

Attention!

You must ship the returned goods to our workshop address under "Contact", rather than to the address of our headquarters that is printed on the invoice.

If you're returning the products from outside the UE, their value should not be written on the parcel's label.

All goods returned to us must be new, without any wear/usage marks, and must be shipped with a copy of the invoice and in original packaging. You must pack them accordingly so that they do not damage during transport.

Please return our products ONLY in their original packaging (with no AWB stickers), as we will reuse them. If the original packaging of the product still has AWB stickers on or any other papers glued on it, we will retain a sum from the total value of the goods after the damage has been assessed.